Beshi Khushi sells products that fall under personal care and intimate wellness. For this category, returns can’t be treated like regular fashion or gadgets—once an item is opened or used, it may no longer be safe to resell.
If we make a mistake or your order arrives damaged/expired/incorrect, we fix it. If it’s a change-of-mind after delivery (especially for hygiene-sensitive items), we generally cannot accept a return.
This policy applies to physical products purchased from Beshi Khushi and delivered within Bangladesh.
We accept returns or replacements only in limited, verifiable cases, including:
Eligible scenarios
Condition requirements
Item must be unused, unopened, and in original packaging with seals intact, except where the issue is delivery damage and you report it within the allowed window.
For safety, privacy, and hygiene reasons, we generally do not accept returns/refunds for:
To keep handling fair and consistent:
Delivery issues (wrong/missing/damaged/expired)
Report within 24 hours of delivery.
Manufacturing defect (where applicable)
Manufacturing defects that are visible on first inspection must be reported within 7 days of delivery, without breaking the product seal. If you suspect a defect that would require opening, contact support first—do not open the item until we advise the next steps.
If you report outside these windows, we may not be able to verify the condition fairly—so requests may be declined.
Contact support and provide the essentials. Keep it simple.
What to include
1.Outer packaging + inner packaging
2.Expiry date (if relevant)
3.Damage area (if relevant)
Note: Do not throw away packaging until your case is resolved. It’s often required for verification.
Every request is reviewed case-by-case. Approval depends on:
Outcomes (what you’ll get if approved)
We will provide one of the following:
We choose the option that is safest, fastest, and fairest based on the case.
If delivery fails due to customer-side issues such as:
Refund eligibility may be affected, and operational costs (delivery/return logistics) may be deducted where applicable. Delivery rules are also covered in our Shipping & Delivery Policy.
This policy is maintained as part of Beshi Khushi’s Trust & Safety and operational governance system and reviewed periodically.
