We understand that plans can change. This policy explains when and how you can cancel an order placed on BeshiKhushi.com, what happens if your order has already entered shipping, and the special rules for pre-orders and special imported items.
Beshi Khushi is committed to handling cancellations fairly, transparently, and responsibly, while protecting operational integrity and customer privacy—especially for sensitive categories.
This section explains what this policy covers for orders placed on BeshiKhushi.com.
To avoid confusion, we use these terms:
Important: Cancellation depends on dispatch status, not only time.
Submitting a cancellation request does not guarantee cancellation; eligibility depends on dispatch status and processing stage.
You may request cancellation if both are true:
If your order is dispatched
Once an order has entered the shipping process, cancellation is not possible. In that case, please see our Return & Refund Policy.
Note: Some orders may be processed quickly. Even if you are within 12 hours, cancellation may not be possible if dispatch has already started.
No. Pre-orders cannot be cancelled once your 50% advance payment has been received.
These items are imported specifically for your order and follow a committed fulfilment process.
Certain items may have limited cancellation options due to sourcing, import timing, or handling requirements. This can include:
If your order falls into this category, we’ll explain the cancellation eligibility clearly when you contact support.
To request cancellation, contact our support team as soon as possible (within the eligibility window):
Please provide:
If eligible, we will confirm cancellation. If not eligible, we will inform you of the next applicable option under Shipping & Delivery and the Return & Refund Policy.
If your order is successfully cancelled and you have already paid:
For the full details on refunds, exceptions, and how payments are returned, please see our Return & Refund Policy.
Cash-on-Delivery (COD)
If your order is Cash-on-Delivery and is cancelled before dispatch, there is typically no refund because no payment has been collected.
Cancellation may not be possible in the following situations:
If a delivery attempt fails due to incorrect address/phone, repeated unavailability, or similar issues, the order may be handled according to our delivery and return processes under Shipping & Delivery and the Return & Refund Policy.
Non-acceptance of delivery without a valid reason may affect future order eligibility, as it creates real courier and handling costs and disrupts fair service for other customers.
We understand that sexual wellness purchases can be private. When you contact support, you can simply share your Order ID. You do not need to share personal details. Our team follows internal Trust & Safety governance practices to handle sensitive requests discreetly.
For broader governance and trust commitments, see Why You Can Trust Beshi Khushi and Legal & Compliance.
If you need assistance cancelling your order, contact us:
This policy is maintained under Beshi Khushi’s operational and Trust & Safety governance system and reviewed periodically.
